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Disney Vacation Club Hurricane Policy Statement

Annually, from June 1 to November 30, in the event a hurricane warning is issued by the National Hurricane Center of the Orlando area, Vero Beach area, Hilton Head Island, O'ahu or for the Member’s place of residence within 7 days before the scheduled arrival date, the Member may call Member Services at (800) 800-9800† or (407) 566-3800† prior to Check-in to cancel or reschedule, based upon availability, their Disney Vacation Club Resort reservation without any cancellation or modification penalty.

Note: This policy pertains to hurricane warnings only. Other weather advisory levels are handled on a case by case basis and Members should contact Member Services.


A sunset view from a high balcony of a pool surrounded by palm trees and a calm lagoon

When does this temporary policy become effective?

The temporary policy is effective in the event a hurricane warning is issued by the National Hurricane Center no more than 7 days before your scheduled arrival date for the Orlando area, Vero Beach area, Hilton Head Island, Oʻahu or for the Member's place of residence.


A pool and patio area with a 1 story beach house surrounded by a fence, bushes and palm trees

What can I do if a hurricane warning is issued?

If a hurricane warning is issued by the National Hurricane Center for the Orlando area, Vero Beach area, Hilton Head Island, Oʻahu or for the Member's place of residence no more than 7 days before your scheduled arrival date, you may call Member Services in advance to modify, based on availability, or cancel your Disney Vacation Club Resort reservation without any cancellation or modification penalty.

If you are to be staying on a Member Getaway and a hurricane warning is issued for that destination, please contact Member Services.


Clouds cover the sky over a tall Hawaiian style resort building surrounded by lush foliage and palm trees

Will I be responsible for any cancellation or modification penalties or other amounts?

If you have products and services provided by third party suppliers that were not obtained through Member Services, such as airlines, hotels, car rental agencies or vacation insurance companies, you will continue to be responsible for any non-refundable payments, as well as cancellation penalties or change fees assessed by those suppliers. The policy does not apply to certain special events or dining experiences (e.g. Member cruise).


A boardwalk and pier under an elevated deck with seating and a storefront that says 'Broad Creek Mercantile'

What if I prefer to reschedule my vacation to a different date because of a hurricane warning? Will I be able to get my same accommodations?

If you are scheduled to arrive within seven (7) days of the hurricane warning, you may call Member Services prior to check-in to reschedule, based upon availability, without penalty. We cannot guarantee availability of similar accommodations for the new travel dates. The policy does not apply to certain special events and dining experiences.