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Modify or Cancel a Reservation

Modify Your Trip

Visit your profile page to modify any details for your upcoming trip.

Disney Collection

Review specific guidelines for modifying and canceling reservations within the Disney Collection.

The following cancellation and modification guidelines are subject to change without notice.

Policy for Stateroom Categories R, S, T and V, for All Sailings:
90 or More Days Before Sail Date Forfeiture of 20% of Reservation Points or 20% of cash payment made
89 to 56 Days Before Sail Date Forfeiture of 50% of Reservation Points or 50% of cash payment made
55 to 30 Days Before Sail Date Forfeiture of 75% of Reservation Points or 75% of cash payment made
29 or Fewer Days Before Sail Date Forfeiture of all Reservation Points or all cash paid
Policy for Stateroom Categories 4A – 11C, for Sailings of 1 to 5 Nights:
90 or More Days Before Sail Date All Reservation Points will be returned to the Use Year in which the reservation falls, or 100% of the cash payment will be returned
89 to 45 Days Before Sail Date

Forfeiture of 20% of Reservation Points or 20% of cash payment made

44 to 30 Days Before Sail Date Forfeiture of 50% of Reservation Points or 50% of cash payment made
29 to 15 Days Before Sail Date Forfeiture of 75% of Reservation Points or 75% of cash payment made
14 Days or Fewer Before Sail Date Forfeiture of all Reservation Points or all cash paid
Policy for Stateroom Categories 4A – 11C, for Sailings of 6 or more Nights:

120 or More Days Before Sail Date

All Reservation Points will be returned to the Use Year in which the reservation falls, or 100% of the cash payment will be returned
119 to 56 Days Before Sail Date

Forfeiture of 20% of Reservation Points or 20% of cash payment made

55 to 30 Days Before Sail Date Forfeiture of 50% of Reservation Points or 50% of cash payment made
29 to 15 Days Before Sail Date Forfeiture of 75% of Reservation Points or 75% of cash payment made
14 Days or Fewer Before Sail Date Forfeiture of all Reservation Points or all cash paid

Important Information:

  • A modification to an exchange reservation is considered a cancellation and rebooking. Any modification to a Disney Cruise Line reservation requires an additional non-refundable $95 transaction fee.
  • One Reservation Point is equivalent to one allotted Vacation Point.
  • Returned Reservation Points will be deposited into the Use Year in which the cancelled reservation falls. Returned Reservation Points may not be used for Disney Vacation Club Resort reservations or for World Collection exchanges and will expire at the end of your Use Year. Returned Reservation Points cannot be banked.
  • Transaction fees are non-refundable.
  • Contact Member Services at (800) 800-9800† or (407) 566-3800† for more detailed cancellation guidelines.

The following cancellation and modification guidelines are subject to change without notice.

Cancellation Window: Penalty:
120 or More Days Before Trip Date Forfeiture of 10% of Reservation Points or 10% of cash payment made
119 to 90 Days Before Trip Date Forfeiture of 50% of Reservation Points or 50% of cash payment made
89 to 46 Days Before Trip Date Forfeiture of 75% of Reservation Points or 75% of cash payment made
45 Days or Fewer Before Trip Date Forfeiture of all Reservation Points or all cash paid

Important Information:


  • A modification to an exchange reservation is considered a cancellation and rebooking. Any modification to an Adventures by Disney reservation requires an additional non-refundable $95 transaction fee.
  • One Reservation Point is equivalent to one allotted Vacation Point.
  • Returned Reservation Points will be deposited in to the Use Year in which the cancelled reservation falls. Returned Reservation Points may not be used for Disney Vacation Club Resort reservations or for World Collection exchanges and will expire at the end of your Use Year. Returned Reservation Points cannot be banked.
  • Transaction fees are non-refundable.
  • Contact Member Services at (800) 800-9800† or (407) 566-3800† for more detailed cancellation guidelines.

 

The following cancellation and modification guidelines are subject to change without notice.


Cancellation Policy for Itineraries Departing on or Before March 31, 2022

Cancellation Window: Penalty:
65 or More Days Before Departure All Reservation Points will be returned to the Use Year in which the reservation falls, or 100% of the cash payment will be returned
Between 46 and 64 Days Before Departure Forfeiture of 50% of Reservation Points or 50% of cash payment made
45 or Less Days Before Departure Forfeiture of all Reservation Points or all cash paid

Cancellation Policy for Itineraries Departing on or After April 1, 2022

Cancellation Window: Penalty:
90 or More Days Before Departure All Reservation Points will be returned to the Use Year in which the reservation falls, or 100% of the cash payment will be returned
Between 46 and 89 Days Before Departure Forfeiture of 50% of Reservation Points or 50% of cash payment made
45 Or Less Days Before Departure Forfeiture of all Reservation Points or all cash paid

Important Information:


  • A modification to an exchange reservation is considered a cancellation and rebooking. Any modification to a National Geographic Expedition reservation requires an additional non-refundable $95 transaction fee.
  • One Reservation Point is equivalent to one allotted Vacation Point.
  • Returned Reservation Points will be deposited in to the Use Year in which the cancelled reservation falls. Returned Reservation Points may not be used for Disney Vacation Club Resort reservations or for World Collection exchanges and will expire at the end of your Use Year. Returned Reservation Points cannot be banked.
  • Transaction fees are non-refundable.
  • Contact Member Services at (800) 800-9800† or (407) 566-3800† for more detailed cancellation guidelines.

The following cancellation and modification guidelines are subject to change without notice.

Walt Disney World Resort Hotels
Cancellation Window: Penalty:
5 or More Days Before Check-In All Reservation Points will be returned to the Use Year in which the reservation falls
4 Days or Fewer Before Trip Forfeiture of all Reservation Points
Star Wars: Galactic Starcruiser
Cancellation Window: Penalty:
90 or More Days Before Check-In All Reservation Points will be returned to the Use Year in which the reservation falls, or 100% of the cash payment will be returned

$95 fee is not returned as it is non-refundable
80 to 31 Days Before Arrival Forfeiture of 50% of Reservation Points or 50% of cash payment made

$95 fee is not returned as it is non-refundable
30 Days or Fewer Before Trip Forfeiture of all Reservation Points or all cash paid including $95 fee
Modification Window: Penalty:
90 or More Days Before Check-In $95 modification fee

Any increase in trip price
89 or Fewer Days Prior to Arrival (Non-Date Change) $350 modification fee if downgrading package (decreasing party mix or downgrading cabin size)
$95 modification fee if upgrading package (increasing party mix, upgrading cabin size or a change in dates resulting in a higher rate)
89 or Fewer Days Prior to Arrival (Date Change) Considered a cancel and rebook and cancellation policies apply

Important Information


  • A modification to a Disney Collection reservation (excluding Disneyland Resort hotels in California, and the campsites at Disney's Fort Wilderness Resort & Campground in Florida) is considered a cancellation and rebooking, and will require an additional non-refundable $95 transaction fee.
  • One Reservation Point is equivalent to one allotted Vacation Point.
  • Returned Reservation Points will be deposited into the Use Year in which the cancelled reservation falls. Returned Reservation Points may not be used for Disney Vacation Club Resort reservations or for World Collection exchanges and will expire at the end of your Use Year. Returned Reservation Points cannot be banked.
  • Transaction fees are non-refundable.

The following cancellation and modification guidelines are subject to change without notice.

Cancellation Window: Penalty:
5 or More Days Before Check-In All Reservation Points will be returned to the Use Year in which the reservation falls
4 Days or Fewer Before Trip Forfeiture of all Reservation Points

Important Information:


  • A modification to a Disney Collection reservation (excluding Disneyland Resort hotels in California, and the campsites at Disney's Fort Wilderness Resort & Campground in Florida) is considered a cancellation and rebooking, and will require an additional non-refundable $95 transaction fee.
  • One Reservation Point is equivalent to one allotted Vacation Point.
  • Returned Reservation Points will be deposited into the Use Year in which the cancelled reservation falls. Returned Reservation Points may not be used for Disney Vacation Club Resort reservations or for World Collection exchanges and will expire at the end of your Use Year. Returned Reservation Points cannot be banked.
  • Transaction fees are non-refundable.

The following cancellation and modification guidelines are subject to change without notice.

Disneyland Paris
Cancellation Window: Penalty:
31 or More Days Before Check-In All Reservation Points will be returned to the Use Year in which the reservation falls
30 Days or Fewer Before Trip Forfeiture of all Reservation Points
Hong Kong Disneyland Resort and Tokyo Disney Resort
Cancellation Window: Penalty:
16 or More Days Before Check-In All Reservation Points will be returned to the Use Year in which the reservation falls
15 Days or Fewer Before Trip Forfeiture of all Reservation Points

Important Information:


  • A modification to a Disney Collection reservation (excluding Disneyland Resort hotels in California, and the campsites at Disney's Fort Wilderness Resort & Campground in Florida) is considered a cancellation and rebooking, and will require an additional non-refundable $95 transaction fee.
  • One Reservation Point is equivalent to one allotted Vacation Point.
  • Returned Reservation Points will be deposited into the Use Year in which the cancelled reservation falls. Returned Reservation Points may not be used for Disney Vacation Club Resort reservations or for World Collection exchanges and will expire at the end of your Use Year. Returned Reservation Points cannot be banked.
  • Transaction fees are non-refundable.

 

 


Effective March 21, 2011, Members who do not purchase their Ownership Interests directly from Disney will not be able to use those Vacation Points to make reservations for the Concierge or Disney Collections. Those Vacation Points can be used only for Disney Vacation Club Resorts and the World Collection.