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Modify or Cancel a Reservation

On a river cruise tour, several people, along with their Adventures by Disney guide, enjoy the sights from their boat as they sail along

Disney Experiences

Review specific guidelines for modifying and canceling exchange reservations within the Disney Collection.

The following cancellation and modification guidelines are subject to change without notice.

Policy for Stateroom Categories R, S, T and V, for All Sailings:
90 or More Days Before Sail Date Forfeiture of 20% of Reservation Points or 20% of cash payment made
89 to 56 Days Before Sail Date Forfeiture of 50% of Reservation Points or 50% of cash payment made
55 to 30 Days Before Sail Date Forfeiture of 75% of Reservation Points or 75% of cash payment made
29 or Fewer Days Before Sail Date Forfeiture of all Reservation Points or all cash paid
Policy for Stateroom Categories 4A – 11C, for Sailings of 1 to 5 Nights:
90 or More Days Before Sail Date All Reservation Points will be returned to the Use Year in which the reservation falls, or 100% of the cash payment will be returned
89 to 45 Days Before Sail Date

Forfeiture of 20% of Reservation Points or 20% of cash payment made

44 to 30 Days Before Sail Date Forfeiture of 50% of Reservation Points or 50% of cash payment made
29 to 15 Days Before Sail Date Forfeiture of 75% of Reservation Points or 75% of cash payment made
14 Days or Fewer Before Sail Date Forfeiture of all Reservation Points or all cash paid
Policy for Stateroom Categories 4A – 11C, for Sailings of 6 or more Nights:

120 or More Days Before Sail Date

All Reservation Points will be returned to the Use Year in which the reservation falls, or 100% of the cash payment will be returned
119 to 56 Days Before Sail Date

Forfeiture of 20% of Reservation Points or 20% of cash payment made

55 to 30 Days Before Sail Date Forfeiture of 50% of Reservation Points or 50% of cash payment made
29 to 15 Days Before Sail Date Forfeiture of 75% of Reservation Points or 75% of cash payment made
14 Days or Fewer Before Sail Date Forfeiture of all Reservation Points or all cash paid

The following cancellation and modification guidelines are subject to change without notice.

Cancellation Window: Penalty:
120 or More Days Before Trip Date Forfeiture of 10% of Reservation Points or 10% of cash payment made
119 to 90 Days Before Trip Date Forfeiture of 50% of Reservation Points or 50% of cash payment made
89 to 46 Days Before Trip Date Forfeiture of 75% of Reservation Points or 75% of cash payment made
45 Days or Fewer Before Trip Date Forfeiture of all Reservation Points or all cash paid

 

The following cancellation and modification guidelines are subject to change without notice.


Cancellation Policy for Itineraries Departing on or Before March 31, 2022

Cancellation Window: Penalty:
65 or More Days Before Departure All Reservation Points will be returned to the Use Year in which the reservation falls, or 100% of the cash payment will be returned
Between 46 and 64 Days Before Departure Forfeiture of 50% of Reservation Points or 50% of cash payment made
45 or Less Days Before Departure Forfeiture of all Reservation Points or all cash paid

Cancellation Policy for Itineraries Departing on or After April 1, 2022

Cancellation Window: Penalty:
90 or More Days Before Departure All Reservation Points will be returned to the Use Year in which the reservation falls, or 100% of the cash payment will be returned
Between 46 and 89 Days Before Departure Forfeiture of 50% of Reservation Points or 50% of cash payment made
45 Or Less Days Before Departure Forfeiture of all Reservation Points or all cash paid

 

The following cancellation and modification guidelines are subject to change without notice.


Cancellation Window: Penalty:
90 or More Days Before Check-In

All Reservation Points will be returned to the Use Year in which the reservation falls, or 100% of the cash payment will be returned

$95 fee is not returned as it is non-refundable

89 to 31 Days Before Arrival Forfeiture of 50% of Reservation Points or 50% of cash payment made $95 fee is not returned as it is non-refundable
30 Days or Fewer Before Trip Forfeiture of all Reservation Points or all cash paid including $95 fee

 

Modification Window: Penalty:
90 or More Days Before Check-In $95 modification fee
89 or Fewer Days Prior to Arrival (Non-Date Change)

$350 modification fee if downgrading package (decreasing party mix or downgrading cabin size)

 

$95 modification fee if upgrading package (increasing party mix, upgrading cabin size or a change in dates resulting in a higher rate)
89 or Fewer Days Prior to Arrival (Date Change) Considered a cancel and rebook and cancellation policies apply
 

Important Information for Disney Collection Exchange Option Reservations:

  • A modification to a Disney Collection Exchange Option reservation (excluding Disneyland Resort hotels in California) is considered a cancellation and rebooking, and will require an additional non-refundable $95 transaction fee.
  • One Reservation Point is equivalent to one allotted Vacation Point.
  • Returned Reservation Points will be deposited into the Use Year in which the cancelled reservation falls. Returned Reservation Points may not be used for Disney Vacation Club Resort reservations or for Worldwide Villas through Interval International exchanges and will expire at the end of your Use Year. Returned Reservation Points cannot be banked.
  • Transaction fees are non-refundable.
  • Contact Member Services at (800) 800-9800† or (407) 566-3800† for more detailed cancellation guidelines.

Important Information about Membership Extras:

Membership Extras, such as exchange options in the Disney Collection and all of the Concierge Collection, certain discounts, offers, and special events are incidental benefits. These incidental benefits are subject to change or termination without notice, may require the payment of a fee and cannot be combined with any other offers or promotions. Membership Extras are also subject to availability and block-out dates may apply, including high periods of demand such as Christmas and New Year’s Day. To receive any Membership Extras, purchasers must present a valid digital Disney Vacation Club Membership Card along with a corresponding valid photo ID. Effective June 3, 2021, to obtain a Disney Vacation Club Membership Card, Members must accumulate a total of at least 150 Vacation Points purchased directly from Disney Vacation Development, Inc. Exchange options in the Disney Collection and all Concierge Collection options are not available for ownership interests not purchased directly from Disney Vacation Development, Inc. after March 21, 2011, and, effective April 4, 2016, Members who have not purchased an ownership interest directly from Disney Vacation Development, Inc. will not have access to Membership Extras.