Skip to main content
  • Sign In or Create Account
  • |
  • 日本語

Modify or Cancel a Reservation

Got Questions?

Call or email Member Services for assistance.

Concierge Collection

Review specific guidelines for modifying and canceling reservations at hotels and resorts within the Concierge Collection.

The following cancellation and modification guidelines are subject to change without notice.

Cancellation Policies
Brighton Tokyo Bay
The Fairmont San Francisco
Fairmont Chicago, Millennium Park
Hotel del Coronado
Hotel Palomar
Hyatt Regency Maui Resort and Spa
Parker New York
Mandarin Oriental, Washington D.C.
Nine Zero Hotel
Royal Garden Hotel
Topnotch Resort and Spa
The Whitehall Hotel
Cancellation Penalty:
Cancellations within 7 days of check-in will result in the forfeiture of at least one night's worth of Reservation Points.
 
Resort at Squaw Creek Cancellation Penalty:
Cancellations within 14 days of check-in will result in forfeiture of Reservation Points for all booked nights.
 
Tokyu Vacations:
Hakone Gora Resort
Karuizawa Resort
Kyoto Resort
Cancellation Penalty:
Cancellations within 29 days of check-in will result in forfeiture of Reservation Points for all booked nights.
 
Keystone Resort
The Sagamore
Club Meliá Resorts
Cancellation Penalty:
Cancellations within 30 days of check-in will result in the forfeiture of Reservation Points for all booked nights.
 
Golden Sands
InnSeason Resorts
Podere San Filippo
The Paramount
RiverWalk at Loon Mountain
Northstar Lodge Welk Resorts
Sirena del Mar by Welk Resorts
Welk Resorts Branson
Welk Resorts Palm Springs
Welk Resorts San Diego
Wyndham at Avon
Cancellation Penalty:
Cancellations within 70 days of check-in will result in the forfeiture of Reservation Points for all booked nights.

Important Information

Be sure to review these additional details before modifying or cancelling your reservation. Read More About Important Information

Effective March 21, 2011, Members who do not purchase their Ownership Interests directly from Disney will not be able to use those Vacation Points to make reservations for the Concierge or Disney Collections. Those Vacation Points can be used only for Disney Vacation Club Resorts and the World Collection.