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Modify or Cancel a Reservation

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Concierge Collection

Review specific guidelines for modifying and canceling reservations at hotels and resorts within the Concierge Collection.

The following cancellation and modification guidelines are subject to change without notice.

  Cancellation Window: Penalty:
Ala Moana
Brighton Tokyo Bay
The Fairmont San Francisco
Fairmont Chicago, Millennium Park
Hotel del Coronado
Hotel Palomar
Hyatt Regency Maui Resort and Spa
Parker New York
Mandarin Oriental, Washington D.C.
Nine Zero Hotel
Royal Garden Hotel
The Whitehall Hotel
8 or More Days Before Check-In All Reservation Points will be returned to the Use Year in which the reservation falls
7 Days or Fewer Before Trip Forfeiture of at least one night's worth of Reservation Points
 
Welk 8 or More Days Before Check-In All Reservation Points will be returned to the Use Year in which the reservation falls
7 Days or Fewer Before Trip Forfeiture of all Reservation Points
 
Topnotch 15 or More Days Before Check-In All Reservation Points will be returned to the Use Year in which the reservation falls
14 Days or Fewer Before Trip Forfeiture of one night's Reservation Points
 
Keystone
Melia
Sagamore
31 or More Days Before Check-In All Reservation Points will be returned to the Use Year in which the reservation falls
30 Days or Fewer Before Trip Forfeiture of all Reservation Points
 
InnSeason
RiverWalk
Wyndham at Avon
71 or More Days Before Check-In All Reservation Points will be returned to the Use Year in which the reservation falls
70 Days or Fewer Before Trip Forfeiture of all Reservation Points

Important Information

Be sure to review these additional details before modifying or cancelling your reservation. Read More About Important Information
Effective March 21, 2011, Members who do not purchase their Ownership Interests directly from Disney will not be able to use those Vacation Points to make reservations for the Concierge or Disney Collections. Those Vacation Points can be used only for Disney Vacation Club Resorts and the World Collection.