Modify or Cancel a Reservation
Review specific guidelines for modifying and canceling reservations at Disney Vacation Club Resorts.
In an effort to reduce wait time due to a larger-than-usual call volume, Disney Vacation Club recommends making any modifications to your upcoming trips online.
The following modifications can be made to your trip online:
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Dates, resort, room type
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Add/Remove guests (with the exception of the Primary Guest on the reservation)
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Cancel a reservation
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Create and deactivate waitlist
The following cancellation and modification guidelines are subject to change without notice.
| Modifying a Reservation |
| 31 or More Days Before Check-In |
If the new reservation uses fewer Vacation Points than the original reservation, the remaining Vacation Points will be returned to your account in the Use Year in which the reservation falls. |
| 30 Days to One Day Before Check-In |
All Vacation Points will be placed in a Holding Account in the Use Year in which the reservation falls. If the new reservation uses fewer Vacation Points than the original reservation, the remaining Vacation Points in the Holding Account will expire at the end of your Use Year if not used. |
| On the Check-In date |
If the new reservation uses fewer Vacation Points than the orignal reservation, the remaining Vacation Points will be forfeited. |
|
Cancelling a Reservation*
|
| 31 or More Days Before Check-In |
All Vacation Points used to make the reservation will be returned to your account in the Use Year in which the reservation falls. |
| 30 Days to One Day Before Check-In |
All Vacation Points used to make the reservation will be placed in a Holding Account in the Use Year in which the reservation falls. |
| On the Check-In date |
All Vacation Points used to make the reservation will be forfeited. |
*If you made your reservation using cash, other guidelines may apply. Please contact Member Services at (800) 800-9800† or (407) 566-3800† for more details.
Holding Account Guidelines
Find out what a Holding Account is and learn how it works.
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About Holding Account Guidelines
Find out what a Holding Account is and learn how it works.
A Holding Account is a "parking space" for Vacation Points from a Disney Vacation Club Resort reservation that has been modified or cancelled 30 days to 1 day before your check-in date.
The Vacation Points in your Holding Account can be used for a new reservation booked 60 days or fewer before check-in within the following time constraints:
Use Vacation Points Anytime During Your Use Year for:
- Disney Vacation Club Resorts
- Disneyland Resort in California
- Tokyo Disney Resort
- World Collection
Use Vacation Points More Than 4 Months Before the End of Your Use Year for:
- Disney Collection (except Disneyland Resort in California and Tokyo Disney Resort)
- Concierge Collection
These Vacation Points cannot be banked or borrowed and must be used by the end of the Use Year or they expire.
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You should not purchase or add on real estate interest in a Disney Vacation Club Resort in reliance upon the continued availability or renewal or extension of these offers. These offers may only be available to Members at various times and may or may not be renewed or extended. Membership Extras, such as vacation options in the Disney and Concierge Collections, certain discounts, offers, and special events are incidental benefits. These incidental benefits are subject to change or termination without notice, may require the payment of a fee and cannot be combined with any other offers or promotions. Membership Extras are also subject to availability and block–out dates may apply, including high periods of demand such as Christmas and New Year's Day. To receive any Membership Extras, purchasers must present a valid Disney Vacation Club Membership Card along with a corresponding valid photo ID. Disney and Concierge Collections options are not available for ownership interests not purchased directly from Disney Vacation Development, Inc. after March 21, 2011, and, effective April 4, 2017, Members who do not purchase an ownership interest directly from Disney Vacation Development Inc. will not have access to Membership Extras.
