Phased Reopening & Important Travel Information | Disney Vacation Club
September 24, 2020
Phased Reopening of Aulani, A Disney Resort & Spa
Aulani, A Disney Resort & Spa is currently closed and is working toward a phased reopening beginning on November 1, 2020. Upon reopening, Aulani Resort rooms, restaurants and other locations may be limited in capacity and subject to restricted availability or closure based on direction from health experts and government officials to promote physical distancing. Furthermore, experiences, services, amenities, and other offerings may be modified, have limited availability or may remain closed. Offerings are not guaranteed.
Walt Disney World Resort Phased Reopening and Important Information
Walt Disney World theme parks, Disney Vacation Club properties at Walt Disney World Resort, Disney’s Vero Beach Resort and Disney’s Hilton Head Island Resort are now open. Upon reopening, theme parks, Disney Resort hotels, restaurants, attractions, experiences and other offerings may be modified and will be limited in capacity and subject to limited availability. Learn about the phased reopening plans for Walt Disney World Resort.
As we prepare to welcome you home, we have assessed every aspect of the Resort experience—from pre-arrival to housekeeping to recreation—with your safety and that of our Cast Members as our top priority. Learn more about new measures at Walt Disney World Resort hotel locations.
Our deliberate and gradual approach to reopening allows us to evaluate and adjust along the way, as circumstances evolve. As part of this, beginning July 29, Guests dining in table-service restaurants at Disney Resort hotels will undergo a temperature screening prior to entering the location. Temperature screenings will take place near the entrance of each table-service restaurant.
As with other locations at Walt Disney World Resort that require temperature screenings before entry, anyone displaying a temperature of 100.4 F or above will be directed to an additional rescreening. Those with temperatures 100.4 F or above will not be allowed entry; those in their party will not be allowed entry either.
Members and Guests can now book additional dining and experience reservations at Walt Disney World Resort. Members and Guests can take advantage of a 60-day booking window to plan meals and other experiences.
Ticket sales for 2020 have also resumed. Members and Guests can now purchase new tickets at DisneyWorld.com and plan future visits throughout this year with the Disney Park Pass system, used to help manage attendance during this reopening period.
All Members and Guests with valid admission are required to make a reservation in advance for each park entry, so be sure to check the park reservation availability calendar before purchasing any new tickets and then go directly to DisneyWorld.com/DisneyParkPass after your purchase to make your park reservations. Reservations are limited and subject to availability. View important details about this new system.
Phased Reopening of Disneyland Resort
The Downtown Disney District is now open. Learn more about the phased reopening of the Downtown Disney District.
The Hotels of the Disneyland Resort—including Disney Vacation Club Villas at Disney’s Grand Californian Hotel & Spa—remain closed and will reopen at a later date. Disneyland Park and Disney California Adventure Park remain closed and will reopen at a later date, pending state and local government approvals.
Upon reopening, certain parks, hotels, restaurants, attractions, experiences and other offerings will be modified or unavailable, will have limited capacity and will be subject to limited availability or even closure, and park admission and offerings are not guaranteed.
Temporary Updates to Our Cancellation Policy
As part of our continued efforts to provide flexibility during these uncertain times, we modified our temporary policies regarding expiring Points. April, June, August, September and October 2019 Use Year Points that are set to expire in 2020 and that were used for reservations during the closure period have been extended for one year from the current expiration date.
Additionally, April, June, August, September and October 2018 Use Year Points that were banked into 2019 and used for these reservations will expire November 30, 2020. This temporary policy only includes expiring Points that were used to book a stay arriving between March 12 and the end of the closure period and that involve a reservation cancelled after February 29.
As a reminder, Members who want to borrow Points to complete a reservation will temporarily only be able to borrow up to 50 percent of their future Use Year Points per contract. Doing this will help manage inventory and accommodate more Members who want to schedule their vacations once the Resorts reopen.Learn more about these policy changes.
We have taken enhanced health and safety measures—for you, our other Guests, and Cast Members. You must follow all posted instructions while visiting a Disney Vacation Club Resort.
An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the Centers for Disease Control and Prevention, senior citizens and Guests with underlying medical conditions are especially vulnerable.
By visiting a Disney Vacation Club Resort you voluntarily assume all risks related to exposure to COVID-19.
Help keep each other healthy.