Disney Vacation Club Coronavirus (COVID-19) Travel Alert
March 31, 2020
The safety and well-being of our Members, Guests and employees are The Walt Disney Company’s top priorities.
As a result of this unprecedented pandemic and in line with direction provided by health experts and government officials, Walt Disney World Resort, the Disneyland Resort and Disney Vacation Club Resort properties—including Disney’s Vero Beach Resort, Disney’s Hilton Head Island Resort and Aulani, A Disney Resort & Spa—will remain closed until further notice.
Temporary Updates to Our Cancellation Policy
Until the decision is made as to when the Resorts will reopen, all reservations scheduled for arrival during the closure time will be automatically cancelled by Disney Vacation Club on a week-by-week basis. Members do not need to cancel the reservation online or contact Member Services.
Vacation Points returned due to a cancellation of a Resort reservation will not be placed in a holding account and will be returned to the current Use Year. This applies to all reservations checking in within the next 30 days. When a reservation involving Borrowed Points is cancelled, the Borrowed Points will be returned to the Use Year they were borrowed from. This applies to all reservations regardless of arrival date. Please allow up to 15 business days for this process to be completed. Reservation Points returned due to a cancellation of a Disney Collection or a Concierge Collection reservation will be returned as Reservation Points in the current use year.
Some Members may have questions about reservation cancellations involving Points that are set to expire soon. At this time, we are evaluating the banking and expiration policy and the use of certain Points impacted by the closures. As a part of our evaluation process, we need to be considerate of the impact any changes could have on future inventory availability for the Membership overall. A decision will be made when we better understand how long COVID-19 will impact our operations.
Have Questions? We’re Here to Help
We know that you have questions about your Membership during these uncertain times. Disney Vacation Club Member Services will continue to assist you with reservation changes during their regular operating hours.
As we anticipate high call volume in the days ahead, we encourage you to use this website for general information—and we ask that you contact Member Services only if you need assistance with an existing reservation. Any Member who would like to book a new Disney Vacation Club Resort reservation or modify an existing reservation may do so through the Member Online Booking Tool.