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Contact Us

We're here to help! Call us if you’d like to find out more about Disney Vacation Club Membership. Or if you're already a Member, contact us at the specific office you need. Please note: You must be 18 years of age or older to call.

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  • Contact Member Services for:

    • Reservation and Banking, Borrowing and Transferring Vacation Points
    • General questions about using your Membership
    • Change of address
    • Vacation planning assistance

    For inquiry in Japanese

     Hours of Operation (Japan Time)

    Tuesday to Sunday
    9:00 to 17:00

    Phone number: within Japan 0120-98-4050
    outside of Japan (from U.S. etc.) 1-321-939-4411 (charge applies)


    Support is only in English during the following hours.

    Monday through Friday
    22:00-next morning 8:30 (when it is U.S. summer time)
    23:00-next morning 9:30 (when it is U.S. winter time)
    Saturday through Sunday
    22:00-next morning 6:30 (when it is U.S. summer time)
    23:00-next morning 7:30 (when when it is U.S. winter time)

    電話番号(米国):(800) 800-9800 (米国内フリーダイヤル)、+1 (407) 566-3800(有料)


    • 住所

      Disney Vacation Club
      Member Services
      1390 Celebration Boulevard Celebration, FL 34747 U.S.A.

    • Fax Number

      (U.S.) +1 (407) 938-4151

    Electronic Mail:
    JPMembers@disneyvacationclub.com


    返信には、5日を頂戴しております。

    大切なメンバーシップをお守りするため、ご本人確認として、ディズニー・バケーション・クラブへの FAX、電子メールまたはお手紙には、以下の4項目を、もれなくご記入下さい。 これらのご記載がない場合、メンバー様のご要望にお応えしかねる場合がございます。

    1.    宛先の部署名と氏名
    2.    メンバー様のフルネーム(契約書に記載されているお名前)
    3.    メンバー様の 12 桁のディズニー・バケーション・クラブ・メンバー番号または、メンバー様のクラブ ID
    4.    メンバー様のご住所(郵便番号と都道府県を含む)および電話番号

  • Contact Member Accounting for:

    • Loans
    • Dues
    • Payments

    Phone Number (U.S): +1 (407) 566-3800

    Please follow the automated voice and press "3".

     Hours of Operation (Japan Time)

    Monday through Friday
    22:00-next morning 6:00 (when it is U.S. summer time)
    23:00-next morning 7:00 (when it is U.S. winter time)

    Please note that the phone number is not a toll free number and we will be answering your call in English. If you need assistance in Japanese, please say "Japanese Please". Japanese – Speaking Assistant will help you as your mediator. Please note: Extra wait time may occur.

    Fax Number: 0120-674-133

    Mailing Address for USD Check to pay Annual Dues:
          DVCMC, Association Manager
          28397 Network Place
          Chicago, IL 60673-1283 U.S.A
    (Remittee of a check: please write "DVCMC, Association Manager")
     

    You may also pay annual dues online here.

    Loan and Escrow Payment for Disney Vacation Development, Inc. Mailing and All Payment-Related Correspondence:

         Disney Vacation Club
         Attn: Member Accounting
         P.O. Box 470727, Celebration, FL 34747-0727 U.S.A.
    (Remittee of a check: please write "DVD. Inc")

  • Contact Member Administration for:

    • Add or remove an owner from your deed, or transfer to a family member
    • Change the title on the deed to your trust
    • Change your name in our records and obtain a new Membership Card with your new name
    • Make changes to your deed if it’s titled as a corporation, LLC or LLP
    • Obtain information on selling your ownership interest by calling +1 (407) 566-3800† – Option 2, then Option 1

    Phone Number (U.S): +1 (407) 566-3800

    Please follow the automated voice and press "2".

    Address: Disney Vacation Club, Membership Administration
          1390 Celebration Blvd. Celebration, FL 34747, U.S.A.

     Hours of Operation (Japan Time)
    Monday through Friday
    22:00-next m orning 6:00 (when it is U.S. summer time)
    23:00-next morning 7:00 (when it is U.S. winter time)

    Please note that the phone number is not a toll free number and we will be answering your call in English. If you need assistance in Japanese, please say "Japanese Please". Japanese- Speaking Assistant will help you as your mediator. Please note: Extra wait time may occur.

  • To increase your Vacation Points allotment or to refer others for Membership, please call the telephone number on your Vacation Club Guide's business card, or call 0120-77-9800 (Aulani Preview Center).