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  • 日本語

Contact Us

We're here to help! Call us if you’d like to find out more about Disney Vacation Club Membership. Or if you're already a Member, contact us at the specific office you need. Please note: You must be 18 years of age or older to call.

Find Answers for the Most Common Questions Around Upcoming Travel

  • Contact Member Services for:

    • Reservation and Banking, Borrowing and Transferring Vacation Points
    • General questions about using your Membership
    • Change of address
    • Vacation planning assistance

    日本語でのお問い合わせはジャパン・メンバー・サービスまで

    Phone number: within Japan 0120-98-4050
    outside of Japan (from U.S. etc.) 1-321-939-4411 (charge applies)

     Hours of Operation (Japan Time)

    Tuesday to Saturday
    9:00 to 17:00

    ※以下の時間帯におかけになる場合は、フロリダのメンバー・サービスに繋がります。日本語での対応をご希望の場合は、”ジャパニーズプリーズ”とお伝えください。

    Monday through Friday
    22:00-next morning 10:00 (when it is U.S. summer time)
    23:00-next morning 11:00 (when it is U.S. winter time)
    Saturday through Sunday
    22:00-next morning 8:00 (when it is U.S. summer time)
    23:00-next morning 9:00 (when when it is U.S. winter time)


    英語でのお問い合わせは

    電話番号(米国):800-800-9800 (米国内フリーダイヤル)
    +1 (407) 566-3800(有料)

     Hours of Operation (Japan Time)

    Monday through Friday
    22:00-next morning 10:00 (when it is U.S. summer time)
    23:00-next morning 11:00 (when it is U.S. winter time)
    Saturday through Sunday
    22:00-next morning 8:00 (when it is U.S. summer time)
    23:00-next morning 9:00 (when when it is U.S. winter time)


    • 所在地:

      Disney Vacation Club
      Member Services
      1851 Community Drive
      Lake Buena Vista FL, 32830 U.S.A.

    • Fax Number

      (U.S.) +1 (407) 938-4151

    Electronic Mail:
    JPMembers@disneyvacationclub.com


    返信には、5日を頂戴しております。

    大切なメンバーシップをお守りするため、ご本人確認として、ディズニー・バケーション・クラブへの FAX、電子メールまたはお手紙には、以下の4項目を、もれなくご記入下さい。 これらのご記載がない場合、メンバー様のご要望にお応えしかねる場合がございます。

    1. 宛先の部署名と氏名
    2. メンバー様のフルネーム(契約書に記載されているお名前)
    3. メンバー様の 12 桁のディズニー・バケーション・クラブ・メンバー番号または、メンバー様のクラブ ID
    4. メンバー様のご住所(郵便番号と都道府県を含む)および電話番号
  • Contact Member Accounting for:

    • Loans
    • Dues
    • Payments

    Phone Number (U.S): +1 (407) 566-3800

    Please follow the automated voice and press "3".


     Hours of Operation (Japan Time)

    Monday through Friday
    22:00-next morning 6:00 (when it is U.S. summer time)
    23:00-next morning 7:00 (when it is U.S. winter time)

    Please note that the phone number is not a toll free number and we will be answering your call in English. If you need assistance in Japanese, please say "Japanese Please". Japanese – Speaking Assistant will help you as your mediator. Please note: Extra wait time may occur.

    • 所在地:

      Disney Vacation Club
      Member Accounting
      1851 Community Drive
      Lake Buena Vista FL, 32830

  • Contact Member Administration for:

    • Add or remove an owner from your deed, or transfer to a family member
    • Change the title on the deed to your trust
    • Change your name in our records and obtain a new Membership Card with your new name
    • Make changes to your deed if it’s titled as a corporation, LLC or LLP
    • Contact Member Administration for information on making a change to ownership on your deed by sending your request by email at wdw.dvc.member.administration@disney.com

    Phone Number (U.S): +1 (407) 566-3800

    Please follow the automated voice and press "2".


     Hours of Operation (Japan Time)
    Monday through Friday
    22:00-next m orning 6:00 (when it is U.S. summer time)
    23:00-next morning 7:00 (when it is U.S. winter time)

    Please note that the phone number is not a toll free number and we will be answering your call in English. If you need assistance in Japanese, please say "Japanese Please". Japanese- Speaking Assistant will help you as your mediator. Please note: Extra wait time may occur.


    所在地:
    Disney Vacation Club
    Membership Administration
    1936 Broadway
    Lake Buena Vista, FL 32830

  • To increase your Vacation Points allotment or to refer others for Membership, please call the telephone number on your Vacation Club Guide's business card, or call 0120-77-9800 (Aulani Preview Center).