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DVC Member Cruise Cancellation Online FAQ

Is the 2020 DVC Member Cruise cancelled?

The Canadian government has extended its decision to not allow cruise ships to dock in Canadian ports through October 31 due to COVID-19. This unfortunately requires Disney Cruise Line to cancel its 2020 Alaskan sailings from the port of Vancouver, B.C., including the 2020 Member Cruise.

I have a 2020 Member Cruise reservation. What are my options?

We have coordinated another Alaska Member cruise in 2022 onboard the Disney Wonder, departing from Vancouver, B.C. and sailing from August 29 to September 5, 2022. If you’d like to sail with us then, we will automatically move your 2020 Member Cruise reservation to the same stateroom aboard this newly scheduled 2022 sailing at no extra charge. If joining us for our 2022 Alaska Member cruise is not an option, you can receive a refund including reimbursement of any cash and/or the return of any Reservation Points used for your reservation.

I’d like to transfer my 2020 Member Cruise reservation to the 2022 Member Cruise to Alaska, what do I need to do?

No action is required on your part if you’d like to rebook your cruise. If we have not heard from you by August 5, we will automatically move your existing 2020 Member Cruise reservation to the same stateroom aboard the 2022 Member Cruise at no extra charge. If you’d like to make changes to your reservation, such as adding Members to your sailing party, please call Member Services at (800) 800-9800 no later than September 5, 2020. Note that any changes made to your reservation may impact price and are subject to availability.

Is it possible to change my stateroom?

Depending on availability, you may change your stateroom. Note that any changes made to your reservation may impact price. Please call Member Services at (800) 800-9800 to review options no later than September 5, 2020. Please note all changes are subject to availability.

How can I receive a refund for my 2020 Member Cruise reservation?

To receive a full refund for your 2020 Member Cruise reservation, including reimbursement of any cash and/or the return of any Reservation Points used for your reservation, please call Member Services at (800) 800-9800 by August 5 for assistance.

I booked my 2020 Member Cruise using Reservation Points that are about to expire, will you extend the expiration date?

Yes, we will extend Reservation Points for all Use Years for one year.

Can I still book the 2021 Member Cruise?

Yes! Member Services will begin taking reservations on August 8 for our previously announced 2021 Member Cruise from Port Canaveral, Florida to Castaway Cay and Cozumel aboard the Disney Fantasy from June 12 to June 17, 2021.